Will deleting my account cancel my subscription?

It depends on where you subscribed.

  • On the web (paid by card through Quest Portal): yes. Deleting your account cancels your subscription immediately. You won't be charged again, but the rest of the current billing period isn't refunded, and you lose any remaining credits. To keep access until the period ends, cancel first and delete your account later. To cancel, go to Settings > Billing (https://app.questportal.com/settings/billing) and click Manage on your plan.

  • In the iOS or Android app (App Store or Google Play): no. Apple and Google handle these subscriptions, and deleting your Quest Portal account doesn't stop them. Cancel first, then delete your account. To cancel, tap your profile picture on Home, tap Membership under Subscriptions, then tap Cancel Plan. You can also cancel in your device's subscription settings (iPhone or iPad: Settings → your name → Subscriptions; Android: Play Store → profile → Payments & subscriptions → Subscriptions).

Deleting your account also deletes the campaigns you own, for every player in them. Characters other players made in your campaigns move to their own accounts.

A free trial needs no card and is never charged, so there's nothing to cancel.

If you already deleted your account and are still being charged:

  • Web purchases: email support@questportal.com from the email address the account used.

  • App Store or Google Play purchases: cancel the subscription in your App Store or Google Play account, and request any refund from Apple or Google.

Before you delete your account, reach out to us and let us know what we can do to help!

Deleting an account is a big step: you will lose your character sheets, campaigns, notes, sessions and templates, and they can't be recovered if you change your mind.

See Plans and Billing for more about managing, cancelling and refunding a subscription.

More fun at the table, less fuss around it

The tavern falls quiet. You spent all week on this villain: the scarred voice, the secret letter, the slow reveal in the final act. Your players have other plans. They have just set fire to the only bridge out of town, the paladin is deep in an argument with a goat, and the rogue has quietly pocketed the letter that was supposed to unravel everything. Somewhere across the river, your villain stands alone in the rain, waiting for an entrance that will never come. The bard leans back, grinning. Four faces turn to you.

What do
you do?

Start Free

30 days free · no card needed