--- title: "Can I get a refund?" description: "It depends on what you bought and where." canonical: "https://www.questportal.com/documentation/page-8a5bd5f54499b7706ab6d69c/can-i-get-a-refund" section: "Documentation / FAQ" source: "Quest Portal documentation" version: 237 --- # Can I get a refund? It depends on what you bought and where. - **Web subscriptions:** we give a full refund of your last charge if you ask within 7 days of the charge and no credits were spent in that time. - **Core one-time purchase:** we don't give refunds on a Core one-time purchase more than 30 days after you bought it. - **In the iOS or Android app:** refunds are handled by Apple or Google. Request one through the App Store or Google Play. To ask for a refund on a web purchase, email [support@questportal.com](mailto:support@questportal.com) from the email address on your account. A refund doesn't cancel your subscription. To stop future charges, cancel it as well (see [How do I manage or cancel my subscription?](https://www.questportal.com/documentation/page-a93bea0f20d07711f7c38578/how-do-i-manage-or-cancel-my-subscription)). See [Plans and Billing](https://www.questportal.com/documentation/page-d40d5183fcd010c74ef28faa/plans-and-billing) for more. --- Part of the [Quest Portal documentation](https://www.questportal.com/documentation.md) (Documentation / FAQ). HTML version: .